CONTACT US**ABOUT US**GROUP ORDERS**SIZE CHART
Click on a question below to answer your question in the following categories.
How do I place my order online? Ordering online is easy! Select your items by first selecting your desired size and color for each product and click on "Add to Cart". After you finish shopping click on Shopping Cart in the upper right corner of your page if you aren't already in your shopping cart. Once you are on the shopping cart page check your order to make sure all quantities, sizes, and colors are correct. Once you have all the items in the shopping cart scroll down below the shopping cart and enter all of your information and follow the on-screen instructions. It's that simple. If you have any problems during checkout don't hesitate to call us toll free at 1-800-764-8075 during the hours of 9AM until 5PM Monday thru Friday Central Standard Time (closed some holidays).
Can I place my order by phone? Yes! We accept phone orders toll free at 1-800-764-8075. Our customer care representatives are available during the hours of 9AM until 5PM Monday thru Friday Central Standard Time (closed some holidays). We'd love to hear from you! If you also have questions feel free to give us a call.
Can you put a "rush" on my order? If you need orders faster than normal processing and shipping time please call customer service at 1-800-764-8075 during regular business hours Monday thru Friday 9AM til 5PM Central Standard Time and we will do everything we can to accomodate your request.
Order Tracking & Updates
How do I check the status of my order? Please allow 2-3 business days to receive your shipping confirmation and tracking information. We will email you this information as soon as your product(s) are shipped.
Will I get an email confirmation after placing my order? Yes, you will receive an email confirmation after placing your order
How do I change or cancel my order? Usually immediately after your order is placed your order is place electronically and is in process with the manufacturer(s) of the brands you selected. Because we primarily ship directly from the manufacturer we cannot change or cancel your order once it is placed unless an item is backordered. Please be sure to double check your order and double check your selected sizes against the provided size chart page as well as your quantities and colors.
Returns & Exchanges We will accept any authorized return within 30 days of delivery as long as the product is in new condition with the original tags still attached and in the original packaging and is unwashed. You must also include the original packing slip. To receive a return authorization please send an email to firstname.lastname@example.org with REQUESTING RETURN AUTHORIZATION NUMBER in the title. In the body of the email please indicate the name of the person the original order was placed in and the last 4 digits of the order number. A customer representative will email you return instructions within 2 business days. We will authorize a return for all reasons, however WE WILL NOT ACCEPT UNAUTHORIZED RETURNS WITHOUT AN AUTHORIZATION NUMBER. EFFECTIVE NOVEMBER 1, 2011 - THERE IS A 15% RESTOCKING FEE FOR RETURNS.
What do you charge for shipping? Simple Flat rate $8.95 shipping from $0 to $99.99, $100 or greater orders YOU RECEIVE FREE SHIPPING!
What are your shipping options? We offer ground shipping and 2nd day air. Our processing time before shipping is usually 1 to 2 business days. Shipping time for ground delivery is usually 1 to 5 business days for a total of 2 to 7 business days. Shipping time for 2nd day air is 2 business days for a total time of 4 to 5 business days.
FAQ's (Frequently Asked Questions)
Do you have a printed catalog? We do not have a printed catalog.
How do I know what size to choose for each item? Please see our size chart to know what size to choose.
Do you offer free shipping? Yes, we offer free shipping when your subtotal equals $100 or greater.
Are online transactions on your site secure? Yes, online transactions on our site are secure. We use 128 bit encryption technology. Your information is safe with us.
How do you use my contact information? We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
If you have any questions or would like to speak with a customer service representative, you can contact us by:
Email: Email us at email@example.com. Most emails are answered within 24 hours. Please note that weekend emails will be answered the next business day.